Please read Refund Policy
At EduCadmy, we are committed to providing a seamless and satisfactory learning experience for our users. We understand that circumstances may arise that lead you to seek a refund for your course purchase. To ensure transparency and fairness, we have outlined our refund policy below.
1. Eligibility for Refund:
- Refund requests must be submitted within 03 days from the date of course enrollment.
- The course must not have been completed beyond 15% of its duration, as tracked by our learning platform.
2. Valid Reasons for Refund:
- Technical issues that prevent access to the course content despite reasonable efforts on your part and ours.
- Dissatisfaction with the course content or delivery, provided a detailed explanation of the reasons for dissatisfaction is provided.
3. How to Request a Refund:
- Submit a refund request through our customer support portal or contact our support team via email at email@example.com.
- Clearly outline the reason for the refund request, providing any necessary documentation or evidence to support your claim.
4. Refund Process:
- Upon receiving your refund request, our support team will review the details provided.
- If the request is deemed valid and meets the eligibility criteria, EduCadmy will process the refund within 15 business days.
- Refunds will be issued to the original payment method used during the course enrollment.
5. Non-Refundable Circumstances:
- Refunds will not be granted if more than 30% of the course has been completed.
- Requests based on changes in personal circumstances, including but not limited to job loss, relocation, or other personal reasons.
6. Course Content Updates:
- EduCadmy reserves the right to update, modify, or discontinue course content. Such updates do not qualify for a refund.
7. Contact Information:
- For refund inquiries or assistance, please contact our customer support team at [firstname.lastname@example.org].
8. Policy Revisions:
- EduCadmy reserves the right to update or revise this refund policy. Any changes will be communicated through our official channels.
We value our learners and aim to address concerns promptly and fairly. Our refund policy is designed to balance the needs of our users with the practicalities of delivering high-quality online education. Thank you for choosing EduCadmy for your IT training needs.
Last Updated: 05/06/2023