What you'll you learn?
- ITIL key concepts
- ITIL central principles
- ITIL process models
- Service level management
- Customer experience improvements
- ITSM efficiency
Key features
- To take the ITIL 4 Foundation Certification exam, no prerequisite is required.
Curriculum
0 Lessons
00:00:00 Hours
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Course description
This ITIL foundation provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.
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About instructor
Educadmy Admin
Jerome Guionnet
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